COOKER MAINTENANCE
For most cookers, regular servicing and maintenance is an essential part of keeping your cooker running safely and effectively. Servicing should be carried out once or twice a year by a fully trained, competent engineer.
Maintenance contract options
Standard Service Contract
1 service per year
2 hours’ allowance
£170.50 /year
Features
✓ 1 Nozzle & 1 filter element or 1 wick & 1 filter element
✓ Priority attendance in event of breakdown
✓ Preferential rates on labour
✓ 30 point check
✓ No age limit on cooker
Premium Service Contract
2 services per year
2 hours’ allowance
£341.50 /year
Features
✓ 1 Nozzle & 1 filter element or 1 wick & 1 filter element
✓ Priority attendance in event of breakdown
✓ Preferential rates on labour
✓ 30 point check
✓ No age limit on cooker
Oil-fired AGA cookers should be serviced every 6 months and AGA advise to only use trained engineers
Standard Service Contract
1 service per year
2 hours’ allowance
£164.00 /year
Features
✓ 1 Nozzle & 1 filter element or 1 wick & 1 filter element
✓ Priority attendance in event of breakdown
✓ Preferential rates on labour
✓ 30 point check
✓ No age limit on cooker
Premium Service Contract
2 services per year
2 hours’ allowance
£328.00 /year
Features
✓ 1 Nozzle & 1 filter element or 1 wick & 1 filter element
✓ Priority attendance in event of breakdown
✓ Preferential rates on labour
✓ 30 point check
✓ No age limit on cooker
Oil-fired AGA cookers should be serviced every 6 months and AGA advise to only use trained engineers
Terms and conditions
• For customers that have 2 burners they should expect the engineer to be on site for more than 2 hours (especially if it is the first time we have serviced the appliance) and be charged for the second nozzle, wick, filter elements (if 2 fitted).
• All other parts are chargeable.
• Prices are correct at time of launch (September 2023) and will increase with RPI each year. All prices exclude GST.
• Please note if entering into a new cooker service contract, your installation will be inspected at the time of the first service.
• If a routine service takes longer than the contract allowance you will be charged at £17.60 per 1/4 hour thereafter.
• For customers that have 2 burners they should expect the engineer to be on site for more than 2 hours (especially if it is the first time we have serviced the appliance) and be charged for the second nozzle, wick, filter elements (if 2 fitted).
• All other parts are chargeable.
• Prices are correct at time of launch (September 2023) and will increase with RPI each year. All prices exclude GST.
• Please note if entering into a new cooker service contract, your installation will be inspected at the time of the first service.
• If a routine service takes longer than the contract allowance you will be charged at £16.90 per 1/4 hour thereafter.
How your contract works
You are covered for the whole year of your contract, we will notify you of your service schedule and if there is any information our engineers need to know in advance then please inform us i.e. access or parking constraints. If your cooker has not been regularly serviced our initial visit may take longer than normal.
Complete our Cooker Maintenance Contract agreement.
We’ll be in touch to undertake an initial site visit to assess your cooker and undertake the service.
Start enjoying the benefits of an efficient cooker and the quality of service Rubis is renowned for.
During our first visit
On your first service we also take this opportunity to undertake a review of your installation, as per the OFTEC guidelines, to advise of any potential concerns. This helps to provide peace of mind to homeowners.
Before your contract year is up we will send you a renewal invoice which will detail any changes to your new cooker maintenance contract. Your cooker service will take place during the contract year, this may not be in the same month each year. If you have any specific requests please do let us know.
Our engineers
When you have your cooker serviced it is important you choose the right engineer. All of our engineers are knowledgeable, experienced and meet the OFTEC (Oil Firing Technical Association) standards.
Breakdown cover
Sometimes even a well maintained cooker can breakdown, your contract allows you priority access to our team of engineers in case you find yourself in this situation.
As an additional benefit for our Premium Service Contract customers, we waive the out of hours call charges (detailed in the table), but breakdown labour rates still apply.
Our breakdown labour is charged at £81.00 for up to 1/2 hour, then £20.25 per 1/4 hour thereafter.
Out of hours call out charge for Standard Service Contract
Out of hours call out charges include the first 1/2 hour labour charge.
Saturday and Sunday
(9am to 5pm)
£119.00
Bank holidays
(9am to 5pm)
£162.00
Our breakdown labour is charged at £77.00 for up to 1/2 hour, then £19.25 per 1/4 hour thereafter.
Out of hours call out charge for Standard Service Contract
Out of hours call out charges include the first 1/2 hour labour charge.
Monday to Thursday
(5pm to 9pm)
£91.00
Friday
(4pm to 9pm)
£91.00
Saturday and Sunday
(9am to 5pm)
£114.00
Bank holidays
(9am to 5pm)
£171.00
Prices are correct at time of launch (September 2023) and will increase with RPI each year. All prices exclude GST.
Normal working hours are 8am to 4pm, Monday to Thursday and 8am to 3pm on Friday. Ongoing works after these hours may be charged at the prevailing overtime rate.
Cooker maintenance
Apply now
Apply online for a Standard Service Contract or Premium Service Contract.
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