BOILER MAINTENANCE

We have over 60 years of experience working in the Channel Islands, and with a team of OFTEC qualified engineers, you can trust us with your heating system. For domestic boilers, we offer three service packages, we can help you decide the best option for you and your boiler. OFTEC have also produced an independent guide on the benefits of servicing your boiler, which can be found here.

Maintenance contract options

Jersey

Guernsey

Standard Service Contract (Jersey)

Condensing Boiler

1.5 hours’ allowance

£129.00 /year

Conventional Boiler

1.25 hours’ allowance

£105.50 /year

Features

✓ 1 Service per year

✓ Nozzle and filter element replaced as standard

✓ Priority attendance in event of breakdown

✓ Preferential rates on labour

✓ 31 point check

✓ No age limit on boiler

Premium Service Contract (Jersey)

Condensing and Conventional Boilers

2 hours’ allowance

£265.00 /year

Features

Includes everything in the Standard Service Contract, plus:

✓ No call out fee for out of hours breakdown (labour rates still apply)

✓ Heating system water sample check

✓ Addition of system protector (if required)

✓ 33 point check

✓ Extensive list of covered parts*

*Premium Service Contract covered parts include burner motor and capacitor, solenoid coil, oil pump and coupling, photocell, blast tube assembly, nozzle, transformer, HT leads, control box, flexible oil line, fan assembly, boiler thermostat and limit thermostat, oil filter element and baffles.

Standard Service Contract (Guernsey)

Condensing Boiler

1.5 hours’ allowance

£124.00 /year

Conventional Boiler

1.25 hours’ allowance

£101.50 /year

Features

✓ 1 Service per year

✓ Nozzle and filter element replaced as standard

✓ Priority attendance in event of breakdown

✓ Preferential rates on labour

✓ 31 point check

✓ No age limit on boiler

Premium Service Contract (Guernsey)

Condensing and Conventional Boilers

2 hours’ allowance

£255.00 /year

Features

Includes everything in the Standard Service Contract, plus:

✓ No call out fee for out of hours breakdown (labour rates still apply)

✓ Heating system water sample check

✓ Addition of system protector (if required)

✓ 33 point check

✓ Extensive list of covered parts*

Terms and conditions

• Combination and pool boilers are only accepted into our Standard Service Contract.

• If a routine service takes longer than the contract allowance, you will be charged at £17.60 per 1/4 hour thereafter.

• Prices are correct at time of launch (September 2023) and will increase with RPI each year.

• All prices exclude GST.

• Please note if entering into a new boiler service contract, your installation will be inspected at the time of your first service.

• Any boiler that serves a pool is classified as a pool boiler.

• Combination and pool boilers are only accepted into our Standard Service Contract.

• If a routine service takes longer than the contract allowance, you will be charged at £16.90 per 1/4 hour thereafter.

• Prices are correct at time of launch (September 2023) and will increase with RPI each year.

• All prices exclude GST.

• Please note if entering into a new boiler service contract, your installation will be inspected at the time of your first service.

• Any boiler that serves a pool is classified as a pool boiler.

How your contract works

You are covered for the whole year of your contract, we will notify you in advance of your service schedule and if there is any information our engineers need to know in advance then please inform us i.e. access or parking constraints. If your boiler has not been regularly serviced our initial visit may take longer than normal.

Complete our Boiler Maintenance Contract agreement.

We’ll be in touch to undertake an initial site visit to assess your boiler and undertake the service.

Start enjoying the benefits of an efficient boiler and the quality of service Rubis is renowned for.

During our first visit

On your first service we also take this opportunity to undertake a review of your installation, as per the OFTEC guidelines, to advise of any potential concerns. This helps to provide peace of mind to homeowners.

Before your contract year is up we will send you a renewal invoice which will detail any changes to your new boiler maintenance contract. Your boiler service will take place during the contract year, this may not be in the same month each year. If you have any specific requests please do let us know.

Our engineers

When you have your boiler serviced it is important you choose the right engineer. All of our engineers are knowledgeable, experienced and meet the OFTEC (Oil Firing Technical Association) standards.

Breakdown cover

Sometimes even a well maintained boiler can break down, and your contract allows you priority access to our team of engineers in case you find yourself in this situation.

As an additional benefit for our Premium Service Contract customers, we waive the out of hours call charges (detailed in the table), but breakdown labour rates still apply.

Our breakdown labour is charged at £81.00 for up to 1/2 hour, then £20.25 per 1/4 hour thereafter.

Out of hours call out charge for Standard Service Contract (Jersey)

Out of hours call out charges include the first 1/2 hour labour charge.

Saturday and Sunday

(9am to 5pm)

£119.00

Bank holidays

(9am to 5pm)

£162.00

Our breakdown labour is charged at £77.00 for up to 1/2 hour, then £19.25 per 1/4 hour thereafter.

Out of hours call out charge for Standard Service Contract (Guernsey)

Out of hours call out charges include the first 1/2 hour labour charge.

Monday to Thursday

(5pm to 9pm)

Friday

(4pm to 9pm)

£91.00

Saturday and Sunday

(9am to 5pm)

£114.00

Bank holidays

(9am to 5pm)

£171.00

Prices are correct at time of launch (September 2023) and will increase with RPI each year. All prices exclude GST.

Normal working hours are 8am to 4pm, Monday to Thursday and 8am to 3pm on Friday. Ongoing works after these hours may be charged at the prevailing overtime rate.