Covid Update 24 January 2022

In light of the current levels of Covid-19 in the community, we have put procedures in place to help protect our staff and customers against the spread of Coronavirus, whilst ensuring we continue to operate as normal as possible.

We have detailed some changes to our normal service below and will update this as and when guidance changes from the authorities.

Customer Service Team

We are operating with minimal office based staff, so our ability to answers calls is likely to be reduced.

We do recommend, if you can, use our website to order fuel, make payments and find out about our products and services. Alternatively, you can email us on enquiries@rubis-ci.co.uk and we will get back to you as soon as possible.

Jersey Office: Our La Collette office remains open to the public, social distancing procedures are in place and wearing a mask is mandatory.

Guernsey Office: Our Bulwer Avenue office remains open to the public, social distancing procedures are in place.

Fuel Deliveries

We are now at the peak time of year for heating oil deliveries, our team are prepared and focussed on ensuring our customers’ requirements are met. We recommend, as always, to order in advance, or, alternatively, why not sign up to our Planned Delivery service, where we manage the deliveries for you and you benefit from a 1ppl saving on your fuel price.

On Demand Orders: you can order on our website and via email, as normal. If calls to our office can be avoided, it would be greatly appreciated as it enables our team to focus on urgent calls.

Planned & Timed:  are scheduled as normal, there is no impact. However,  if your usage patterns have changed, i.e. your heating is now on during the day as you are working from home, please let us know by email and we can revise your next delivery due date.

Delivery Protocols

Our deliveries are now taking place with reinforced health and safety conditions:

Renewable & Heating Services

Our engineers and plumbers will be operating to latest Government advice and will be following social distancing guidelines when undertaking servicing and emergency breakdown works. Our engineers will be equipped with the appropriate PPE depending on the situation i.e. face shields/ masks.

Boiler & Cylinder Servicing:

Jersey: All servicing is being booked in as normal, however, we are running slightly behind on servicing.

Guernsey: All servicing is being booked in as normal, however, we are running slightly behind on servicing.

If you have any concerns with us attending your property, please get in touch and we will advise how we can best assist.

Stock Levels

Please do not be concerned about availability of fuel on island. We are always fully prepared for emergencies, and so we, like other fuel distributors, have plenty of stock stored at both La Collette Terminal in Jersey and St Sampson Terminal in Guernsey. We also have excellent relations and a robust supply chain in place with refineries. Both islands are well stocked and there is no need to panic buy.

Payments

Card payments can be made via our website in the first instance or you can email enquiries@rubis-ci.co.uk and request a payment call back. If you do not have online access, please call our office on the number below.

Stay safe!

The Rubis Team

24 January 2022