Following Monday’s Government announcement in Jersey we wish to keep our customers up to date with how the current situation has evolved.
Here is a summary of our changes:
Customer Service Team
We are operating with minimal office based staff, so our ability to answers calls is likely to be reduced.
On our website, you can order fuel, make payments and find out about all of our products and services. Alternatively you can email us on firstname.lastname@example.org and we will get back to you as soon as possible.
Our La Collette office remains open to the public, social distancing procedures are in place, wearing a mask is mandatory.
We are now at the peak time of year for heating oil deliveries, our team are prepared and focussed on ensuring our customers’ requirements are met. We recommend, as always, to order in advance and prepare for the festive period. Or sign up to our Planned Delivery service, where we manage the deliveries for you and you benefit from a 1ppl saving on your fuel price.
On Demand Orders: you can order on our website and via email, as normal. If calls to our office can be avoided, it would be greatly appreciated; it enables our team to focus on urgent calls.
Planned & Timed: are scheduled as normal, there is no impact. We do ask that if your usage patterns have changed, i.e. your heating is now on during the day as you are working from home, please let us know by email and we can revise your next delivery due date.
Our deliveries are now taking place with reinforced health and safety conditions:
- A safety distance of at least 2m (6ft or 3 steps) is to be observed during delivery operations between our teams and our customers
- At the time of delivery, we ask you to open all access routes to the storage tank in order to avoid any contact between our driver and the surfaces of the equipment and infrastructure
- Our drivers are washing their hands thoroughly between each delivery
- Exceptionally, following delivery, with your agreement, our drivers will sign the delivery ticket on your behalf
Renewable & Heating Services
Our engineers and plumbers will be operating to latest Government advice and will be following social distancing guidelines when undertaking servicing and emergency breakdown works. Our engineers will be equipped with the appropriate PPE depending on the situation i.e. face shields/ masks.
Boiler & Cylinder Servicing:
All servicing is being booked in as normal. We are running slightly behind on servicing, due to lockdown earlier in the year.
If you have any concerns with us attending your property, please get in touch and we will best advise how we can assist.
Please do not be concerned about availability of fuel on island. We are always fully prepared for emergencies, and so we, like other fuel distributors, have plenty of stock stored at La Collette Terminal. We also have excellent relations and a robust supply chain in place with refineries. The important issue is the island is well stocked, so there is no need to panic buy.
Card payments can be made via our website in the first instance or you can email email@example.com and request a payment call back. If you do not have online access, please call our office on the number below.
We will keep you informed, depending on the evolution of the guidelines and if there is any affect this will have on our business process.
Finally, in Guernsey we are very much continuing as “business as normal” since the lifting of all coronavirus restrictions and we operate the way we always have pre Covid-19.
The Rubis Team
01 December 2020