Coronavirus Update 27th April

The health and wellbeing of our customers and staff is our number one priority.

The health and wellbeing of our customers and staff is our number one priority.

We have put procedures in place to help protect against the spread of Coronavirus, whilst ensuring we continue to operate as normal as possible. We have detailed some changes to normal service below and will update as and when guidance changes from the Government.

Office

We are still open for business but have stopped offering a face to face service at our offices, preventing close contact will help to reduce the risk of transmission.

Contacting us

We are operating on minimal office based staff so our ability to answers calls is likely to be reduced.

On our website, you can order fuel, make payments and find out about all of our products and services. Alternatively you can email us on enquiries@rubis-ci.co.uk and we will get back to you as soon as possible.

Our offices remain closed to the public until the social distancing measures are stopped.

Payments

Card payments can be made via our website in the first instance or you can email enquiries@rubis-ci.co.uk and request a payment callback. If you do not have online access, please call our office on the number below.

New Delivery Protocols

Our deliveries are now taking place with reinforced health and safety conditions:

Stock Levels

Please do not be concerned about availability of fuel on Island. We are always fully prepared for emergencies, and so we, likewise other fuel distributors, have plenty of stock stored at La Collette Terminal. We also have excellent relations and a robust supply chain in place with refineries. The important thing is the Island is well stocked, so there is no need to panic buy.

Renewable & Heating Services
Our engineers and plumbers will be operating to latest Government advice and will be following social distancing guidelines when undertaking emergency breakdown works. Our engineers will be equipped with the appropriate PPE, depending on the situation i.e. face shields/ masks. If you have any concerns with us attending your property, please get in touch and we will best advise how we can assist.

We have a team of heating engineers and plumbers who can carry out any emergency works that may arise.

 

Please do bear with us in these challenging times, as we strive to continue offering a first class service to our customers.

Updated 27th April 2020